Shipping policy

Everything you need to know about how your order gets to you.

Order processing

Orders are processed within 2–3 business days of payment confirmation. You'll get an order confirmation email right away, followed by a shipping confirmation with tracking details once your order is on its way.

Processing may take a little longer during major festivals, public holidays, or unforeseen courier disruptions - we'll always keep you in the loop.

Delivery timelines

Here's what to expect after your order is dispatched:

  • Delhi/NCR - 2 to 4 business days
  • Rest of India - 5 to 7 business days
  • International - 7 to 14 business days, depending on destination
These are estimates. Delays can sometimes happen due to courier schedules, public holidays, or remote locations - things a little outside our hands. During sale seasons or festive periods, delivery may take slightly longer than usual.

Shipping charges

  • Domestic orders of ₹499 and above - free shipping
  • Domestic orders below ₹499 - flat fee of ₹65
  • International orders - calculated at checkout based on destination and order weight

Order tracking

Once dispatched, you'll receive a tracking link via email and/or WhatsApp. Please allow up to 24 hours for the tracking status to update on the courier's end.

If you haven't received tracking details within 4 business days of ordering, reach out to us - we're happy to help.

International orders

We ship to multiple countries worldwide. A few things to note:

  • Customs duties, import taxes, and any local charges at destination are the customer's responsibility. We're unable to predict or account for these.
  • Delays caused by customs clearance are outside our control.
  • We may be unable to ship to certain restricted locations. If that happens, we'll notify you and issue a full refund.

Delivery address

Please double-check that your delivery address is complete - house/flat number, street, landmark, city, state, and pin code. We may reach out to verify if something looks incomplete.

Delays due to an incorrect or incomplete address fall outside our responsibility, so it's worth a quick review before you place your order.

Failed deliveries & returns

If a delivery attempt is unsuccessful (wrong address, recipient unavailable, inaccessible location), the courier may reattempt or return the package to us.

If your order comes back to us:

  • We'll notify you by email.
  • Re-dispatch will be arranged at no extra cost once you confirm.
  • If re-delivery isn't possible, a full refund will be issued.

Questions?

We aim to respond to all queries within 1–2 business days. If you have any questions or concerns regarding our shipping policy, please connect with us on WhatsApp at +91 8796032335 or email us at riyadesignsshop@gmail.com

This policy is subject to change. We recommend checking back periodically for updates.