How long will my order take?

All orders usually gets shipped within 3-5 working days. So you can expect a delivery between 5-10 days.

You will get a tracking link in your inbox as soon as your order is shipped.

I received a damaged product. What do I do?

Please do not worry. Drop us a mail at riyadesignsshop@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.

Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

What do I do if I don't like the product I received?

Drop us a mail and we will initiate your return. But please note that the products purchased can only be returned unopened/unused without damage and with all the tags intact within 15 days of receiving the order.

Please make sure that the return product is packed well to avoid any damages in transit.

The courier charges incurred by you to send us back the product will not be refunded.

No return/refund/exchange is possible for customised products unless it is damaged.

How can I cancel my order?

Please mail us at riyadesignsshop@gmail.com for cancellation request if your order has not been shipped yet.

When can I cancel my order?

Orders can be cancelled only if it has not been shipped from our warehouse.

No cancellation applicable for customised products once the order is placed.

When do I get my refund for the cancelled order?

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/debit card or net-banking account, respectively. Typically, refunds are processed between 5-7 working days.

Please note that we depend on the debit/credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

I placed an order but entered the wrong shipping address, what can I do?

If you place an order with an incorrect shipping address, you can message me to correct it, only if the order has not already been shipped. If an order has already been shipped and does not arrive due to an incorrect or incomplete shipping address on the order, unfortunately I will not be able to offer a refund as it is the buyer's responsibility to provide a correct shipping address.

Do you take custom/personalized orders?

I surely take custom orders with a minimum order quantity for specific products.

Please drop me an Email at riyadesignsshop@gmail.com to discuss.

Wholesale availability

Wholesale pricing available. Please Email me at riyadesignsshop@gmail.com for details.